Impressum
Legal Information and Company Details
Company Identification
Serene Cleaning
Professional Eco-Conscious Cleaning Services
ABN: 47 892 634 158
Contact Information
Registered Address
45 Collins Street
Melbourne VIC 3000
Australia
Phone
+61 3 9824 7156
Website
serenecleaning.company
Responsible Persons
Managing Director
Helena Castellanos
Responsible for overall business operations and strategic direction
Content Responsibility
Naomi Vega
Responsible for website content, marketing materials, and communications
Email: [email protected]
Technical Responsibility
Rashid Kumar
Responsible for website infrastructure, data security, and technical operations
Email: [email protected]
Regulatory Information
Business Registration
Serene Cleaning is a registered business operating in Victoria, Australia, and complies with all applicable Australian business regulations and consumer protection laws.
Professional Standards
Our cleaning services adhere to professional industry standards and environmental sustainability guidelines. We maintain comprehensive insurance coverage and follow all occupational health and safety requirements.
Dispute Resolution
In accordance with Australian Consumer Law, we are committed to resolving any disputes fairly and promptly. Clients may access external dispute resolution services if needed through relevant consumer protection authorities.
Liability Disclaimer
Content Liability
The content of our website has been compiled with meticulous care and to the best of our knowledge. However, we cannot assume any liability for the completeness, accuracy, or currentness of the information provided. As service providers, we are responsible for our own content on these pages under general law. We are not obligated to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity.
Liability for Links
Our website may contain links to external third-party websites over whose content we have no control. Therefore, we cannot accept any liability for this third-party content. The respective provider or operator of the pages is always responsible for the content of the linked pages. At the time of linking, the linked pages were checked for possible legal violations, and illegal content was not recognizable at that time. Permanent monitoring of the linked pages is not reasonable without concrete evidence of an infringement. If we become aware of legal violations, we will remove such links immediately.
Copyright Notice
The content and works created by Serene Cleaning on our website are subject to Australian copyright law. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of copyright law requires our prior written consent. Downloads and copies of this page are only permitted for private, non-commercial use. Third-party content is identified as such where applicable. Should you become aware of a copyright infringement, please inform us accordingly. Upon notification of violations, we will remove such content immediately.
Dispute Resolution and Consumer Protection
We are committed to resolving any concerns or disputes with our clients fairly and efficiently. In accordance with Australian Consumer Law, consumers have certain rights and protections when purchasing goods and services.
If you have a complaint or concern about our services, we encourage you to contact us directly first so we can work together to find a satisfactory resolution. Our contact information is provided above.
If a matter cannot be resolved through direct communication, consumers may access external dispute resolution services through relevant consumer protection authorities in Australia. We respect the consumer protection framework and will cooperate with any legitimate dispute resolution processes.
Data Protection Officer
For questions regarding the processing of personal data, data protection rights, or privacy concerns, please contact our data protection officer:
For detailed information about how we handle personal data, please review our Privacy Policy.
Updates to This Information
We reserve the right to update this legal information at any time to reflect changes in our company structure, contact details, or legal requirements. Any updates will be posted on this page.