Terms and Conditions

Legal Agreement

These Terms and Conditions constitute a legally binding agreement between you and Serene Cleaning regarding your use of our website and services. By accessing our website or engaging our cleaning services, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety.

This agreement applies to all visitors, users, and clients of Serene Cleaning, whether you're browsing our website for information, submitting an inquiry, or receiving our professional cleaning services. Please review these terms carefully before proceeding.

User Obligations and Responsibilities

Legal Compliance

You agree to use our website and services in compliance with all applicable local, state, national, and international laws and regulations. This includes but is not limited to laws regarding consumer protection, data privacy, and commercial transactions. You are solely responsible for ensuring that your use of our services complies with the laws of your jurisdiction.

Accurate Information

When you provide information to Serene Cleaning through contact forms, service requests, or other communications, you agree to provide accurate, current, and complete information. Providing false, misleading, or incomplete information may result in termination of service and could affect our ability to provide you with appropriate services or support.

Account Security

If we provide you with access to any online account or client portal in the future, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or security breach.

Prohibited Conduct

You agree not to engage in any conduct that could harm Serene Cleaning, our reputation, or other users. This includes posting or transmitting harmful content, attempting to interfere with our website's operation, using our services for fraudulent purposes, impersonating others, or violating the intellectual property rights of Serene Cleaning or third parties.

Content Guidelines

Any content you submit through our website must be respectful, lawful, and appropriate. You may not submit content that is defamatory, obscene, threatening, discriminatory, or otherwise objectionable. We reserve the right to remove any content that violates these guidelines without prior notice.

Age Requirements

Our services are intended for individuals who are at least 18 years of age. By using our website and services, you represent that you are of legal age to enter into binding contracts. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian.

Indemnification

You agree to indemnify, defend, and hold harmless Serene Cleaning, its owners, employees, contractors, and affiliates from any claims, damages, losses, liabilities, and expenses, including reasonable legal fees, arising from your use of our website or services, your violation of these Terms and Conditions, or your violation of any rights of another party.

This indemnification obligation survives the termination of your use of our services and continues for any claims that may arise from your past use of our website or services. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you.

Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By agreeing to these Terms and Conditions, you also acknowledge that you have read and understood our Privacy Policy.

We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws. For detailed information about our privacy practices, please review our Privacy Policy, which forms an integral part of this agreement.

Third-Party Services and Links

Our website may contain links to third-party websites or services that are not owned or controlled by Serene Cleaning. We provide these links for your convenience, but we are not responsible for the content, privacy policies, or practices of any third-party websites or services. Your interactions with third-party websites are governed by their own terms and policies.

When you access third-party websites through links on our site, you acknowledge and agree that Serene Cleaning is not liable for any damages or losses caused by your use of those websites. We encourage you to review the terms and conditions and privacy policies of any third-party websites you visit.

Warranties and Disclaimers

Service Quality

While we strive to provide high-quality cleaning services and maintain professional standards, results may vary based on factors including the condition of surfaces being cleaned, the products used, environmental factors, and specific circumstances of each property. We make reasonable efforts to deliver services that meet professional industry standards.

Website Availability

Our website is provided on an "as is" and "as available" basis. We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components. We reserve the right to modify, suspend, or discontinue any aspect of our website at any time without prior notice.

Information Accuracy

While we make efforts to ensure that information on our website is accurate and current, we do not warrant the completeness, accuracy, or reliability of any information. Prices, service descriptions, and other details are subject to change without notice. Always confirm current information directly with us before making decisions based on website content.

Disclaimer of Warranties

To the maximum extent permitted by law, Serene Cleaning disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our services will meet your specific requirements or expectations in every circumstance.

Limitation of Liability

To the fullest extent permitted by applicable law, Serene Cleaning shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services or website.

Our total liability for any claims arising from or related to our services shall not exceed the amount you paid to Serene Cleaning for the specific service that gave rise to the claim. This limitation applies regardless of the legal theory upon which the claim is based, whether in contract, tort, negligence, strict liability, or otherwise.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.

Force Majeure

Serene Cleaning shall not be liable for any failure or delay in performing our obligations under these Terms and Conditions if such failure or delay is due to circumstances beyond our reasonable control. This includes but is not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, public health emergencies, or failures of telecommunications or internet services.

In the event of a force majeure circumstance, we will make reasonable efforts to notify affected clients and resume services as soon as practicable. Our obligations will be suspended for the duration of the force majeure event.

Legal Information and Dispute Resolution

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia, without regard to conflict of law principles. Any legal action or proceeding arising from or related to these terms shall be brought exclusively in the courts of Victoria, and you consent to the jurisdiction of such courts.

Dispute Resolution Process

Before initiating any formal legal proceedings, we encourage you to contact us directly to attempt to resolve any disputes informally. Many concerns can be addressed through open communication. If informal resolution is unsuccessful, both parties agree to attempt mediation through a mutually agreed upon mediator before pursuing litigation.

Severability Clause

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. The unenforceable provision shall be replaced with an enforceable provision that most closely matches the intent of the original provision.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Serene Cleaning regarding the use of our website and services. These terms supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Serene Cleaning.

No Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not be deemed a waiver of such right or provision. Any waiver of any provision of these terms will be effective only if in writing and signed by an authorized representative of Serene Cleaning.

Termination of Services

We reserve the right to terminate or suspend your access to our website and services at any time, with or without cause, and with or without notice, if we believe you have violated these Terms and Conditions or engaged in conduct that we deem inappropriate or harmful to Serene Cleaning or other users.

Upon termination, your right to use our services and access our website will immediately cease. All provisions of these Terms and Conditions that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

Modifications to Terms

Serene Cleaning reserves the right to modify these Terms and Conditions at any time. We will provide notice of material changes by updating the "Last updated" date at the top of this page and, where appropriate, by notifying clients through email or prominent notice on our website.

Your continued use of our website and services after any modifications to these terms constitutes your acceptance of the revised terms. If you do not agree to the modified terms, you should discontinue your use of our website and services. We recommend reviewing these terms periodically to stay informed of any updates.

Contact Information