Privacy Policy
Last updated: November 15, 2025
Contact Information
Serene Cleaning
45 Collins Street
Melbourne VIC 3000, Australia
Phone: +61 3 9824 7156
Our Commitment to Your Privacy
At Serene Cleaning, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our website and services. We're committed to transparency and giving you control over your data.
Information We Collect
Information You Provide Directly
When you reach out to us through our contact forms or communicate with us directly, you may choose to provide personal information including your name, email address, phone number, and details about your cleaning needs. This information is provided voluntarily when you decide to inquire about our services or request a consultation.
Automatically Collected Information
Like most websites, we automatically collect certain technical information when you visit our site. This includes your IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses. We collect this through standard web technologies including cookies and similar tracking tools that help us understand how visitors use our website.
Analytics and Performance Data
We use analytics services to help us understand website performance and user behavior. These tools collect information about how you interact with our site, which pages you visit, and how you navigate through our content. This data is typically aggregated and anonymized to protect your privacy while helping us improve your experience.
How We Use Your Information
Service Delivery and Communication
We use the personal information you provide primarily to respond to your inquiries, provide the cleaning services you request, and communicate with you about appointments, service updates, and any questions you may have. We may also use your contact information to send you relevant information about our services if you've expressed interest.
Website Improvement
The technical and analytics data we collect helps us understand how people use our website, which features are most valuable, and where we can make improvements. This information guides our decisions about website design, content creation, and service offerings to better serve our visitors and clients.
Legal Compliance and Protection
In some situations, we may need to use or disclose your information to comply with legal obligations, protect our rights or property, prevent fraud or security issues, or respond to lawful requests from authorities. We only do this when required by law or when we believe it's necessary to protect legitimate interests.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
We work with trusted service providers who help us operate our website and deliver our services. These may include email service providers, website hosting companies, and analytics platforms. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
Business Transfers
If Serene Cleaning is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We would notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.
Legal Requirements
We may disclose your information when required by law, such as in response to a court order, subpoena, or other legal process. We'll only disclose the minimum information necessary and will notify you when legally permitted to do so.
How We Protect Your Data
We take data security seriously and implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include encrypted data transmission, secure server infrastructure, regular security assessments, and access controls that limit who can view your information.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. We encourage you to take steps to protect your own information, such as choosing strong passwords and being cautious about the information you share online.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we securely delete or anonymize it. The specific retention period depends on the nature of the information and the purpose for which it was collected.
Your Privacy Rights
You have important rights regarding your personal information. Depending on your location, these rights may include:
Access and Portability
You have the right to request access to the personal information we hold about you. You can also request a copy of your data in a structured, commonly used format that allows you to transfer it to another service provider.
Correction and Update
If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. We want to ensure the information we have is accurate and current.
Deletion and Erasure
In certain circumstances, you can request that we delete your personal information. We'll honor these requests unless we have a legitimate reason to retain the information, such as legal obligations or ongoing service relationships.
Object to Processing
You have the right to object to certain types of processing of your personal information, including processing for direct marketing purposes. You can also request that we restrict how we use your information in specific situations.
Withdraw Consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This won't affect the lawfulness of processing based on consent before its withdrawal.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may avoid filling out contact forms, account registrations, or any data-submitting features. You can also disable cookies through your browser settings. For more details, please see our Cookie Policy.
If you would like us to delete your data, please reach out to us using the contact details provided above. We will process your request promptly and in accordance with applicable data protection laws. We respect your privacy choices and are committed to honoring your preferences regarding personal information.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how our site is used. Cookies are small text files stored on your device that help us remember your preferences and understand your interactions with our website.
We use different types of cookies, including essential cookies necessary for website functionality, analytics cookies that help us understand usage patterns, and preference cookies that remember your settings. You can control cookie usage through your browser settings or through our cookie preference center. For detailed information about our cookie practices, please review our dedicated Cookie Policy.
Children's Privacy
Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child, please contact us immediately.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by posting the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically to stay informed about how we're protecting your information.
Your continued use of our website and services after any changes to this policy constitutes your acceptance of the revised policy. If you don't agree with any changes, please discontinue using our services and contact us to request deletion of your information.
Questions About Privacy?
If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal information, we're here to help. Please don't hesitate to reach out to us using the contact information provided at the top of this page. We're committed to addressing your privacy concerns promptly and transparently.