Terms of Service

Welcome to Serene Cleaning

These Terms of Service govern your use of the Serene Cleaning website and the cleaning services we provide. By accessing our website or using our services, you agree to be bound by these terms. Please read them carefully before engaging with our services.

If you do not agree with any part of these terms, please do not use our website or services. We're committed to providing transparent and fair service terms that protect both our clients and our business.

Service Usage Terms

Acceptable Use of Our Website

Our website is provided for informational purposes and to facilitate inquiries about our cleaning services. You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use of the website. This includes not engaging in any conduct that could damage, disable, or impair our website's functionality.

Permitted Uses

You may browse our website, read about our services, view our content, and submit inquiries through our contact forms. You may also share our website content through social media and other appropriate channels, provided you give proper attribution and do not suggest any endorsement by Serene Cleaning without our explicit permission.

Prohibited Activities

You may not use our website to transmit any harmful, threatening, abusive, defamatory, or otherwise objectionable content. You may not attempt to gain unauthorized access to our systems, interfere with our website's operation, or collect information about other users. Additionally, you may not use automated systems to access our website in ways that send more requests than a human could reasonably produce.

Fair Usage Guidelines

While we welcome visitors to explore our website and learn about our services, we ask that you use our resources reasonably. Excessive requests, automated scraping, or attempts to overwhelm our systems may result in temporary or permanent restrictions on your access to our website.

Cleaning Service Terms

Service Requests and Bookings

When you request our cleaning services, you're entering into an agreement for us to provide the specific services discussed and confirmed with you. All service bookings are subject to availability and confirmation. We'll work with you to schedule services at mutually convenient times, though we cannot guarantee specific time slots until confirmed.

Service Scope and Customization

Our cleaning services are customized based on your specific needs and the scope agreed upon during our consultation. The services, pricing, and schedule will be outlined in your service agreement. Any changes to the agreed scope may affect pricing and should be discussed before implementation.

Access Requirements

To provide our services, we need appropriate access to your property at scheduled times. You're responsible for ensuring that our team can safely access the areas requiring cleaning and that any security systems, pets, or other factors that might affect service delivery are appropriately managed. If access issues prevent us from completing scheduled services, rescheduling fees may apply.

Client Responsibilities

While we handle the cleaning, we ask clients to remove valuable or fragile items from cleaning areas, secure pets appropriately, and inform us of any special concerns or conditions before our team arrives. This helps us provide the safest and most effective service possible.

Service Availability and Changes

Service Availability

We strive to maintain consistent service availability, but cleaning services are subject to factors including weather conditions, staff availability, and unforeseen circumstances. We'll make every reasonable effort to fulfill scheduled appointments and will notify you as soon as possible if changes are necessary.

Rescheduling and Cancellations

We understand that schedules change. If you need to reschedule or cancel a service appointment, please provide at least 24 hours notice when possible. Cancellations made with less notice may be subject to fees, as outlined in your service agreement. Similarly, if we need to reschedule due to unforeseen circumstances, we'll work with you to find an alternative time that works for your schedule.

Service Modifications

We may update our service offerings, pricing, or policies from time to time to reflect changes in our business practices, market conditions, or regulatory requirements. Existing service agreements will generally be honored at the agreed terms, while new bookings will be subject to current rates and conditions. We'll communicate significant changes to regular clients in advance when possible.

Geographic Service Area

Our services are currently available in the Melbourne metropolitan area and surrounding regions. Service availability in specific locations depends on distance, accessibility, and scheduling considerations. We'll confirm whether we can service your location during the initial consultation.

Intellectual Property Rights

Content Ownership

All content on our website, including text, images, graphics, logos, and other materials, is owned by Serene Cleaning or our content providers and is protected by copyright and other intellectual property laws. The Serene Cleaning name, logo, and branding are our trademarks and may not be used without our written permission.

License to Use Website Content

We grant you a limited, non-exclusive license to access and use our website content for personal, non-commercial purposes. This license does not include the right to download, copy, modify, or distribute our content for commercial purposes without our explicit permission. You may share links to our website and reference our content with proper attribution.

User-Submitted Content

If you submit content to us through contact forms, testimonials, or other means, you grant us a non-exclusive license to use, reproduce, and display that content for business purposes, including marketing and promotional activities. You represent that any content you submit does not violate the rights of any third party.

Pricing and Payment

Service Pricing

Pricing for our services is provided during consultation and confirmed before service delivery. Prices are quoted in Australian Dollars and are subject to change based on scope, frequency, and specific requirements. All quoted prices are valid for 30 days unless otherwise specified.

Payment Methods and Terms

Payment terms will be outlined in your service agreement. We accept various payment methods and will work with you to establish convenient payment arrangements. For regular service agreements, payment is typically due upon completion of services or according to agreed invoicing schedules.

Liability and Insurance

Serene Cleaning maintains comprehensive business insurance to protect both our clients and our team. While we take every precaution to provide safe, high-quality service, we cannot be held liable for pre-existing conditions, damage caused by factors outside our control, or issues arising from incomplete information about property conditions or special requirements.

Our liability for any claims related to our services is limited to the amount paid for the specific service in question. We are not liable for indirect, consequential, or incidental damages. In the unlikely event of damage during service delivery, we'll work with you and our insurance provider to address the situation fairly and promptly.

Legal Framework

Governing Law and Jurisdiction

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Victoria. Both parties agree to submit to the jurisdiction of these courts for resolution of any disputes.

Dispute Resolution

If you have concerns about our services or these terms, we encourage you to contact us directly first. We're committed to resolving issues fairly and efficiently through open communication. If direct resolution isn't possible, both parties agree to attempt mediation before pursuing formal legal action.

Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect. This ensures that these terms remain effective even if specific clauses require modification.

Updates to These Terms

We may update these Terms of Service periodically to reflect changes in our business practices, legal requirements, or service offerings. When we make significant changes, we'll update the "Last updated" date at the top of this page and may notify active clients through email or other appropriate channels.

Your continued use of our website and services after changes to these terms constitutes acceptance of the modified terms. We encourage you to review these terms periodically to stay informed about your rights and obligations when using our services.

Contact Information